Sales Support & Service Coordinator

Schnell Industries is a fast-growing manufacturing company in Winkler, MB. Schnell was founded in 1994 and has a legacy of integrity, known for its innovative abilities. In 2023, the company was acquired by Elmer’s Manufacturing. Schnell is a successful, stable company with a culture of genuine community and a focus on personal and corporate growth.

Department: Sales & Service

Reports to: Sales Manager

Structure: Permanent, Full-Time, On-Site in Winkler, MB

Schnell Industries Inc. is currently seeking a highly organized and communicative Sales Support & Service Coordinator to join our team. This is a full-time, permanent role that plays a vital part in keeping operations flowing smoothly between departments, including Sales, Service, Parts, Shipping, and Accounting.

You’ll be responsible for supporting both equipment sales and post-sale service processes, helping to ensure an excellent customer experience. This role is ideal for someone who thrives in a fast-paced, cross-functional environment, has a strong attention to detail, and enjoys keeping multiple teams aligned.

Key Responsibilities:

Sales & Customer Support

  • Follow up with customers after Transloader and Sweep-All sales
  • Planter Hitch sales and customer communication
  • Generate new sales leads using LinkedIn Sales Navigator
  • Coordinate meetings and timelines across Sales, Production, Drafting, Shipping, and Accounting
  • Book travel arrangements for sales reps and assist with logistics

Parts & Service

  • Assist with incoming parts and service inquiries (calls and emails), as needed
  • Track warranty issues and claims related to damaged shipments
  • Support coordination and scheduling of service-related projects

Shipping & Inventory

  • Share shipping instructions and tracking details with customers
  • Track and order inventory for Transloaders, Sweep-All, and Planter Hitches
  • Maintain item records, pricing, and serial numbers in CRM and ERP systems
  • Update Sweep-All checklists and flag units as ready for sale

Admin & Finance

  • Generate invoices and process electronic payments
  • Track, organize, and categorize sales team travel expenses

Media Support

  • Coordinate video shoots with the media team
  • Assist with equipment setup and cleanup during content creation sessions

Required Skills and Qualifications:

  • Excellent organizational skills with the ability to multitask and manage priorities
  • Clear and professional communication skills, with comfort working across departments
  • Tech-savvy and adaptable; experience with (or willingness to learn) LinkedIn, Trello, Zoho CRM, GeniusERP, and AI tools, Proficiency in Microsoft Office 365 / Google Suite required
  • Detail-oriented with a hands-on, proactive attitude and a problem-solving mindset
  • Excellent business English, both verbal and written, required
  • Strong interpersonal skills with a professional, empathetic, and customer-first mindset.
  • Highly organized and reliable, with strong follow-up and time management skills.
  • Ability to remain calm and positive while managing challenging situations and customer concerns.

Considered an asset:

  • Experience using ERP systems
  • Ability to operate equipment (e.g., tractors, sweepers) for filming

Benefits:

  • Competitive wages (Wage depends on experience and capabilities)
  • Comprehensive benefits package (including Dental, Vision, Health, Life, and Travel Insurance and more)
  • Clean & safe work environment
  • Great team atmosphere and active company culture
  • Opportunities to grow and flex within the position as well as within the company.

If you are a motivated individual with a strong work ethic, excellent organizational skills, an aptitude towards customer service, and an eagerness to contribute all of the above sought-after skills and attributes to a growing company, we encourage you to apply.

Join SCHNELL Industries Inc. and be a part of a dynamic team that values collaboration and innovation.

Please submit your resume and CV on our website www.schnellind.com under the Careers Tab. Alternatively, forward your resume, cover letter, and references to careers@schnellindustries.ca or drop off in person at our office. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

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