Special Projects & Service Technician

Schnell Industries is a fast-growing manufacturing company in Winkler, MB. Schnell was founded in 1994 and has a legacy of integrity and is known for its innovative abilities. In 2023, the company was purchased by Elmer’s Manufacturing. Schnell is a successful, stable company with a culture of genuine community and a focus on personal and corporate growth.

Department: Sales & Service

Reports to: Sales Manager

Structure: Permanent, Full-Time, On-Site in Winkler, MB & some Travel required

Schnell Industries is currently seeking a highly organized and communicative Special Projects & Service Technician to support our service demands in our growing line of OEM products. This role is a critical need within the organization, with strong long-term growth potential as service continues to expand. While the primary focus will be field & customer service work driven through Sales, the successful candidate will also support in-house operations when not in the field.

This is a full-time, permanent role that plays a vital part in ensuring an excellent customer experience, providing service both within the sales process as well as post-sales process, and supporting and coordinating closely with Sales, Service, Parts, Purchasing, R&D, and Production Departments.

This role is ideal for someone who thrives in a fast-paced, cross-functional team environment, has strong attention to detail, and excellent communication skills.

Key Responsibilities:

  • Perform service calls to repair equipment, complete warranty work, and install upgrades
  • Travel to customer sites to swap components, assemblies, and weldments
  • Hydraulic and electrical troubleshooting in-house and in the field
  • Modify and fabricate parts (drilling, grinding, welding) for custom jobs
  • Assemble and fabricate custom weldments to meet R&D requirements
  • Perform in-house fabrication and testing per R&D specifications
  • Read and interpret blueprints, hydraulic schematics, and electrical diagrams (asset)
  • Analyze assigned projects to determine scope and the best plan of action
  • Work with local vendors for processes not completed in-house
  • Become familiar with all departments to understand the full company capabilities

Required Skills, Qualifications & Attributes:

  • Strong planning, forecasting, and problem-solving abilities with a hands-on, detail-oriented approach
  • Highly organized and reliable, with strong time management, follow-up skills, and the ability to manage multiple priorities
  • Strong technical & mechanical skill set, including basic or advanced welding skills
  • Excellent communication and interpersonal skills, with the ability to professionally and empathetically engage customers while coordinating effectively with cross-functional teams and leadership
  • Comfortable working independently most of the time while collaborating effectively with others
  • Proficient with spreadsheets, tracking systems, and strong computer skills, with the ability and desire to learn ERP software
  • Calm, positive, and solutions-oriented under pressure, with the ability to manage challenging situations and customer concerns
  • Possesses a growth mindset with a focus on long-term results and continuous improvement
  • Demonstrates initiative and accountability, with the ability to align personal ambition with company success
  • Strong business English skills, both verbal and written
  • Ability and willingness to travel as needed
  • Commitment to producing the best long-term results, even under pressure
  • Ability to transform personal ambition into ambition for the company

In-House Support Priorities (When Not Traveling)

  • Transloader (TLX) Assembly
  • Transloader Testing
  • Transloader Rework on returned customer machines
  • Assisting the Sales department with commissioning when additional support is required
  • Building jigs and fixtures for transloader welding
  • Assisting Maintenance with large projects as needed
  • Assisting R&D in testing and building jigs & fixtures as needed
  • One-off or custom assembly projects
  • Maintenance support

Considered an asset:

  • Experience using ERP systems

Reporting Structure & Growth Path

  • Primary reporting alignment will be Sales, as this is where service growth is expected and where the role will eventually become predominantly full-time.
  • When not required in the field, the technician will support shop-floor priorities as outlined above, during which they will report to the department manager that they are working together with.

Benefits

  • Competitive wages (Wage depends on experience and capabilities)
  • Comprehensive benefits package (including Dental, Vision, Health, Life, and Travel Insurance and more)
  • Clean & safe work environment
  • Great team atmosphere and active company culture
  • Opportunities to grow and flex within the position as well as within the company.

If you are a motivated individual with a strong work ethic, excellent organizational skills, an aptitude towards customer service, and an eagerness to contribute all of the above sought-after skills and attributes to a growing company, we

encourage you to apply. Join SCHNELL Industries Inc. and be a part of a dynamic team that values collaboration and innovation. Please submit your resume and CV on our website www.schnellind.com under the Careers Tab.

Alternatively, forward your resume, cover letter, and references to careers@schnellindustries.ca or drop off in person at our office.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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